Nature's Hidden Treasures, LLC has the right to refuse or terminate services. You are not legally bound to us by any contract or agreement. Conducting business with us means that you understand our policies and procedures. Conducting business with us means that you are willing follow the policies and procedures we have in place. We are in business to provide a service; to manufacture hair and skin care products. We do not offer, legal or medical advice or consultation services.
Sales/ Refund Policy:
The following products thus cannot be returned under the Returns Guarantee (unless defective):
Safety and Allergy guidelines:
Cancellations & Order Changes:
Orders can be canceled and/or altered only 24 hours after orders are placed and prior to processing information being sent. No exceptions. Nature's Hidden Treasures, LLC is not responsible for order placement mistakes made by the buyer. No exceptions. After 24 hours from order placement the sale is considered FINAL and cannot be canceled or altered.
Customers are urged to contact us by email prior to filing a chargeback. In many cases, any dissatisfaction can be resolved simply and easily. A chargeback occurs when a customer contacts a credit card-issuing bank to initiate a refund for a purchase they made on their credit card. Since chargebacks are costly and can add a considerable amount to our operating costs, which will ultimately affect the ability to provide the best prices for our valuable customers, we will not tolerate chargeback abuses. All abusers will be reported to the Chargeback Protection Project, which may affect an abuser's ability to purchase at other online retailers across the United States. In all cases where the chargeback is clearly fraudulent and/or an attempt to circumvent Nature's Hidden Treasures' policy and contract, we will file a report with the IFCC (Internet Fraud Complaint Center), the customer's local authorities as well as with the Better Business Bureau. If the product was delivered via U.S. Mail or to a Post Office box, we will also file a mail fraud complaint with the postmaster or Federal Authorities. Nature's Hidden Treasures will turn delinquent accounts over to a collections agency and reports will be filed with all credit bureaus as a delinquent collection account. You are fully responsible for paying all monies owed to Nature's Hidden Treasures. In respect of any payment made by you, you agree that you will not make any charge-backs, and/or deny or reverse any such payment and will reimburse the Supplier for any charge-backs, denial or reversal of payments you make and any loss suffered by the Supplier as a consequence. In the event that payment of a shipped order is reversed by you or a third party payment processor you are responsible for making payment to Nature's Hidden Treasures immediately. Payment is due within 24 hours of reversal. Past due amounts will accrue a penalty of $2.00 per day until payment in full is made. Delinquent accounts are turned over to a collection agency and reported to the credit Bureau.
Confidentiality | Private Label Client(s):
We accept all electronic forms of payment, including Apple Pay. The credit card and/or account used for payment must have the same Name, Shipping, and Billing address of the client or business/entity. Any payment received that does not match the name of the client must have written and verified approval from the card holder; if not, payment will become void. Nature's Hidden Treasures does not accept checks, please provide cashier's check or money order to complete payments by check.
Turnaround time (production completion) can and will vary. We have an anticipated turnaround of 2 weeks for orders under 400 units. Please expect a 1 week turnaround time for smaller orders. We do not offer labeling for Private labeling products. Please be sure to schedule and time your inventory needs appropriately.
Shipping & Handling:
Items are shipped to protect them from damage while in transit. We wrap package bottles tightly and they are enclosed with bubble packaging. If you are requesting any special packaging or formatting, we may or may not be able to accommodate. A fee is associated with any request outside of our standard packaging.
Special Requests: (fee associated)
Individual Shrink Wrap