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Term & Conditions

Services:


Nature's Hidden Treasures, LLC has the right to refuse or terminate services. You are not legally bound to us by any contract or agreement. Conducting business with us means that you understand our policies and procedures. Conducting business with us means that you are willing follow the policies and procedures we have in place. We are in business to provide a service; to manufacture hair and skin care products. We do not offer, legal or medical advice or consultation services.




Sales/ Refund Policy:


The following products thus cannot be returned under the Returns Guarantee (unless defective): Products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items. All sales are final. Products sold on our website are considered customized hygiene products. For this reason we cannot accept returns. We do not guarantee results. Hair and skin respond differently to different products. We do not guarantee the efficacy of customized items nor will we know how they will perform for you. Due to the nature of our products, we do not provide exchanges; there are no exceptions to our no refund policy.




Products:


Nature's Hidden Treasures have made every effort to display as accurately as possible the colors of our products that appear on our site, however, due to the 100% compounding and hand crafting manufacturing process we can not guarantee that any color will be accurate. Due to the nature of natural products, herbal extracts and natural botanicals may be seen in hair, skin and cosmetic products. This does not change the efficacy of the product and is not cause for concern. All Nature Hidden Treasures natural skin and hair care products sold on this website are intended for cosmetic applications applied externally to the hair and skin. Do not use this product for anything other than it's intended use. Note that during seasonal temperature changes natural products can become thinner or thicker. We cannot replace your product if it is not the viscosity that you expected. While samples can give you a general idea of what a larger size will be like, sometimes there can be slight differences. Natural ingredients do vary from lot to lot and thus a finished product can have slight variations. All of our products and ingredients are carefully chosen for quality and are manufactured under GMP Standards. Products are guaranteed for up to 12 months from day of receipt. Nature's Hidden Treasures is the sole manufacturer of Nature Hidden Treasures Products.




Safety and Allergy guidelines:


The following safety guidelines should be observed before using Nature's Hidden Treasures products: Nature's Hidden Treasures, LLC products contain oils from natural nuts, seeds and fruit. If you have any allergies please read the product label carefully. We recommend that people with sensitive skin perform a patch test first to ensure there is no reaction. Discontinue if irritation occurs. Our products are made with naturally derived ingredients, which in rare cases may cause sensitivity in certain individuals. If sensitivity occurs, discontinue use immediately. If you are uncertain about possible sensitivity, always do a patch test before use or consult your healthcare professional. Products and advice by Nature's Hidden Treasures, LLC no claim to cure or prevent any disease or medical problem and is not intended to substitute other therapy or medical advice. All products are for external use only.




Cancellations & Order Changes:


Orders can be canceled and/or altered only 24 hours after orders are placed and prior to processing information being sent. No exceptions. Nature's Hidden Treasures, LLC is not responsible for order placement mistakes made by the buyer. No exceptions. After 24 hours from order placement the sale is considered FINAL and cannot be canceled or altered. Nature's Hidden Treasures, LLC, in its sole discretion, reserves the right to refuse service to anyone, at anytime, with or without cause or reason. We pride ourselves in customer satisfaction and professionalism, and expect the same respect from all customers. In the event of conflicting interests, disputes, or policy violation, Nature's Hidden Treasures, LLC reserves the right to refuse future service and refund all monies payed by the customer (unless order has already been filled and/or shipped) without notice. Nature's Hidden Treasures reserves the right to cancel pending orders for issues due to failure/refusal to review/agree to our Retail, Private Label, Wholesale , Manufacturing Agreement, suspicious activity/unverified and unconfirmed accounts and conflict. No exceptions.




Chargeback Policy:


Customers are urged to contact us by email prior to filing a chargeback. In many cases, any dissatisfaction can be resolved simply and easily. A chargeback occurs when a customer contacts a credit card-issuing bank to initiate a refund for a purchase they made on their credit card. Since chargebacks are costly and can add a considerable amount to our operating costs, which will ultimately affect the ability to provide the best prices for our valuable customers, we will not tolerate chargeback abuses. All abusers will be reported to the Chargeback Protection Project, which may affect an abuser's ability to purchase at other online retailers across the United States. In all cases where the chargeback is clearly fraudulent and/or an attempt to circumvent Nature's Hidden Treasures' policy and contract, we will file a report with the IFCC (Internet Fraud Complaint Center), the customer's local authorities as well as with the Better Business Bureau. If the product was delivered via U.S. Mail or to a Post Office box, we will also file a mail fraud complaint with the postmaster or Federal Authorities. Nature's Hidden Treasures will turn delinquent accounts over to a collections agency and reports will be filed with all credit bureaus as a delinquent collection account. You are fully responsible for paying all monies owed to Nature's Hidden Treasures. In respect of any payment made by you, you agree that you will not make any charge-backs, and/or deny or reverse any such payment and will reimburse the Supplier for any charge-backs, denial or reversal of payments you make and any loss suffered by the Supplier as a consequence. In the event that payment of a shipped order is reversed by you or a third party payment processor you are responsible for making payment to Nature's Hidden Treasures immediately. Payment is due within 24 hours of reversal. Past due amounts will accrue a penalty of $2.00 per day until payment in full is made. Delinquent accounts are turned over to a collection agency and reported to the credit Bureau.




Confidentiality | Private Label Client(s):





Acceptable Payment(s):


We accept all electronic forms of payment, including Apple Pay. The credit card and/or account used for payment must have the same Name, Shipping, and Billing address of the client or business/entity. Any payment received that does not match the name of the client must have written and verified approval from the card holder; if not, payment will become void. Nature's Hidden Treasures does not accept checks, please provide cashier's check or money order to complete payments by check.




Turnaround Time:


Turnaround time (production completion) can and will vary. We have an anticipated turnaround of 2 weeks for orders under 400 units. Please expect a 1 week turnaround time for smaller orders. We do not offer labeling for Private labeling products. Please be sure to schedule and time your inventory needs appropriately.




Shipping & Handling:


Items are shipped to protect them from damage while in transit. We wrap package bottles tightly and they are enclosed with bubble packaging. If you are requesting any special packaging or formatting, we may or may not be able to accommodate. A fee is associated with any request outside of our standard packaging.




Special Requests: (fee associated)


  • Shrink Wrap
  • Individual Shrink Wrap





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Nature's Hidden Treasures, LLC
Austin, TX 78701

Ph: 737.302.1992
E: info@natureshiddentreasures.com

Monday 9 AM - 5 PM
Tuesday 9 AM - 5 PM
Wednesday 9 AM - 5 PM
Thursday 9 AM - 5 PM
Friday 9 AM - 5 PM
Saturday 10 AM - 2 PM
Sunday CLOSED

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